Aspers Shortlisted for Customer Service in Northamptonshire Business Excellence Awards

Aspers Shortlisted for Customer Service in Northamptonshire Business Excellence Awards
User Rating: 0 (0 votes)

NEWS RELEASE
223 OCTOBER 2014
Aspers Shortlisted for Customer Service in Northamptonshire Business Excellence Awards

Aspers Casino in Northampton is delighted to be shortlisted as a finalist in the Northamptonshire Business Excellence Awards 2014.Aspers Casino shortlisted as a finalist in the Northamptonshire Business Excellence Awards

The award-winning casino has been recognised in the Excellence in Customer Care category following an intensive judging process carried out by organisers Northamptonshire Newspapers Limited in association with the Northamptonshire Chamber of Commerce and Stanair Industrial Door Services.

Aspers was able to effectively demonstrate excellent examples of how the casino monitors and measures customer satisfaction, what training programmes are in place to ensure staff deliver the highest quality customer service, and how the business as grown as a result of delivering improved customer service.

The nomination follows the recent success of the Aspers Group at the Global Gaming Awards held in Las Vegas, where the company was shortlisted as the only European Casino Operator for Best Customer Loyalty Program.

“We’re proud to have been shortlisted in the Northamptonshire Business Excellence Awards”, said David Stratford, general manager of Aspers Casino. “Customer service is integral to the Aspers offering and we are dedicated to providing every customer with a service that exceeds expectations.”

“Our customer service strategies have helped us to see an increase in both customer retention and the number of customers joining Aspers’ Aspire loyalty scheme. To be selected as finalists in the Business Excellence Awards is testament to this success and we look forward to the ceremony in December.”

Now in their 24th year, the Awards are firmly established as a highlight of the Northamptonshire business calendar, with previous winners including some of the region’s best known brands. The winners will be revealed at a gala dinner and awards presentation on Thursday 11 December at the Daventry Court Hotel.

To find out more about Aspers Northampton visit www.aspersnorthampton.co.uk, like Aspers Northampton on Facebook www.facebook.com/AspersNorthampton or follow @AspersNorthants on Twitter.

Ends

For more information please contact Lauren Payne, Senior PR Account Executive at Interdirect on 0845 121 5566 or email: lauren.payne@interdirect.co.uk

Notes for editors:

Aspers Casino Northampton

  • Aspers Northampton has been in operation since 2008, providing guests with the latest and best gaming across two feature-packed levels.
  • The casino offers 20 slot machines, 46 electronic roulettes,  16 tables, first floor restaurant and bar in a 24/7 operation.
  • The Aspers Group won European Casino Operator of the Year 2014 at the 7th International Gaming Awards, having won The Responsible Land Based Gaming Operator of the Year in 2013.
  • Aspire Xtra was nominated in the 2014 Global Gaming Awards held at Titian Ballroom, Venetian Palazzo Congress Center in Las Vegas. The awards the brought together the entire gaming industry, both on and offline. Companies were nominated based on their achievements of the past year and judged by a panel of 50 industry leaders
Started working in the Casino Industry in 1985, just never managed to leave as yet. Visited 99% of all UK Casinos, seen them all,

Leave a Reply

Your email address will not be published. Required fields are marked *

%d bloggers like this: